Widyanto, Nanda Rizky (2023) EVALUASI KUALITAS SISTEM INFORMASI PERPUSTAKAAN MENGGUNAKAN WEBQUAL, LIBQUAL DAN IMPORTANCE PERFORMANCE ANALYSIS (IPA) (STUDI KASUS : SI YOKCA). Other thesis, UPN "Veteran" Yogyajarta.
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Abstract
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ABSTRAK
Teknologi Informasi memiliki peran penting dalam mengoptimalkan efisiensi dan
kualitas dalam operasional organisasi, terutama dalam konteks yang dinamis seperti saat ini.
Penggunaan teknologi informasi dalam perpustakaan, seperti Grhatama Pustaka milik
Pemerintah Daerah Istimewa Yogyakarta, telah meningkatkan akses dan pengelolaan
berbagai jenis informasi. Namun, aplikasi berbasis Android yang digunakan untuk
berinteraksi dengan perpustakaan, seperti Aplikasi Si Yokca, menghadapi sejumlah
permasalahan, termasuk ketidaksesuaian informasi, kurangnya pembaruan data, dan masalah
registrasi, yang dapat mengurangi kenyamanan pengguna. Oleh karena itu, penting untuk
meningkatkan kualitas aplikasi tersebut untuk memenuhi kebutuhan pengguna.
Penelitian ini bertujuan untuk menggunakan model WebQual 4.0, LibQual, dan
Importance Performance Analysis (IPA) dalam mengevaluasi kualitas Aplikasi Si Yokca.
Variabel yang dievaluasi meliputi kualitas kegunaan, kualitas informasi, kualitas layanan
interaksi, petunjuk & sarana akses, dan akses informasi. Melalui IPA, penelitian ini akan
mengidentifikasi prioritas perbaikan yang dapat meningkatkan kepuasan pengguna aplikasi
tersebut. Studi ini relevan karena model evaluasi kualitas yang digunakan sebelumnya dalam
domain pendidikan dapat diterapkan pada aplikasi non-profit seperti Aplikasi Si Yokca.
Dengan demikian, penelitian ini diharapkan dapat memberikan panduan untuk perbaikan
Aplikasi Si Yokca guna meningkatkan pengalaman pengguna dan memenuhi harapan
mereka.
Pada hasil kesenjangan atau gap terbesar pada variabel service interaction quality
dengan -0,72 dan secara keseluruhan gap bernilai negatif dengan rata-rata -0.62, sehingga
dapat disimpulkan bahwa kinerja dari Aplikasi Si Yokca masih belum memenuhi kepuasan
pengguna.Sedangkan hasil dari analisis Importance Performance Analysis (IPA)
berdasarkan penilaian kuadran I ada 8 (delapan) indikator yang berada di kuadran I, yaitu
dari variabel information quality dan personal control. Indikator yang berada pada kuadran
ini harus diutamakan dalam perbaikannya karena kepentingannya tinggi.
Kata Kunci : Kualitas Layanan, Perpustakaan, Grhatama Pustaka, Si Yokca, Kepuasan
Pengguna WebQual, LibQual, Importance Performance Analysis, Gap
Analysis
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ABSTRACT
Information Technology plays a crucial role in optimizing efficiency and quality in
organizational operations, particularly in today's dynamic context. The use of information
technology in libraries, such as Grhatama Pustaka owned by the Special Region of
Yogyakarta, has enhanced access and management of various types of information.
However, Android-based applications used for interacting with libraries, like the Si Yokca
Application, face several issues, including information inconsistency, lack of data updates,
and registration problems that can diminish user comfort. Therefore, it is essential to
enhance the quality of the application to meet user needs.
This study aims to employ the WebQual 4.0, LibQual, and Importance Performance
Analysis (IPA) models to evaluate the quality of the Si Yokca Application. Evaluated
variables encompass usability quality, information quality, service interaction quality,
guidance and access facilities, and information access. Through IPA, this research will
identify priority areas for improvement to enhance user satisfaction with the application.
This study is relevant because quality evaluation models previously used in the educational
domain can be applied to non-profit applications like Si Yokca. Consequently, this research
is expected to provide guidance for improving the Si Yokca Application to enhance user
experiences and meet their expectations.
In terms of the largest gap identified, the variable "service interaction quality" had
the highest gap value at -0.72 and overall the gap is negative with an average of -0.62 ,
indicating that the Si Yokca Application has not yet met user satisfaction. Additionally, based
on the Importance Performance Analysis (IPA) results and the assessment of quadrant I,
there are 8 indicators located in quadrant I, including variables related to information
quality and personal control. Indicators within this quadrant should be prioritized for
improvement due to their high significance.
Keywords : Service Quality, Library, Grhatama Pustaka, Si Yokca, User Satisfaction,
WebQual, LibQual, Importance Performance Analysis, Gap Analysis
| Item Type: | Thesis (Other) |
|---|---|
| Uncontrolled Keywords: | Service Quality, Library, Grhatama Pustaka, Si Yokca, User Satisfaction, WebQual, LibQual, Importance Performance Analysis, Gap Analysis |
| Subjects: | Z Bibliography. Library Science. Information Resources > ZA Information resources |
| Divisions: | Faculty of Engineering, Science and Mathematics > School of Engineering Sciences |
| Depositing User: | Eko Yuli |
| Date Deposited: | 25 Sep 2023 01:12 |
| Last Modified: | 25 Sep 2023 01:12 |
| URI: | http://eprints.upnyk.ac.id/id/eprint/37665 |
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