Pramesti, Kartika Reza (2023) ANALISIS EVALUASI WEBSITE TIM PENGENDALIAN INFLASI DAERAH (TPID) DIY MENGGUNAKAN METODE WEBQUAL 4.0. Other thesis, UPN "Veteran" Yogyajarta.
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Abstract
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ABSTRAK
Website TPID DIY sebagai implementasi strategi Komunikasi Efektif dalam strategi
4K Pengendalian Inflasi yang telah ditetapkan oleh pemerintah. Hadirnya sistem informasi
pada suatu organisasi mampu mempermudah pengambilan keputusan maupun penyampaian
informasi organisasi tersebut. Semakin baik sistem informasi yang dimiliki sebuah
organisasi dapat memberikan kepuasan bagi penggunanya, selain itu juga dapat mendorong
kinerja organisasi. Kepuasan pengguna sistem informasi dapat dipengaruhi oleh beberapa
faktor, diantaranya adalah kualitas kegunaan (usability quality), kualitas informasi
(information quality), dan kualitas layanan interaksi (interaction service quality).
Penelitian ini dilakukan dalam rangka evaluasi website TPID DIY menggunakan
metode Webqual 4.0 dengan 60 sampel data responden pengguna website TPID DIY yang
merupakan anggota Tim Pengendalian Inflasi Daerah DIY. Hasil kuesioner responden akan
diolah menggunakan SmartPLS untuk mengetahui pengaruh kualitas kegunaan (usability
quality), kualitas informasi (information quality), dan kualitas layanan interaksi (interaction
service quality) terhadap kepuasan pengguna website TPID DIY.
Berdasarkan hasil analisis evaluasi website TPID DIY menggunakan Webqual 4.0,
dapat disimpulkan bahwa (1) kualitas kegunaan (usability quality) berpengaruh signifikan
terhadap kepuasan pengguna website TPID DIY (2) kualitas informasi (information quality)
berpengaruh signifikan terhadap kepuasan pengguna website TPID DIY (3) kualitas layanan
interaksi (interaction service quality) berpengaruh signifikan terhadap kepuasan pengguna
website TPID DIY.
Kata Kunci : Analisis, Kepuasan Pengguna, Webqual 4.0
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ABSTRACT
The TPID DIY website as an implementation of the Effective Communication strategy
in the 4K strategy of Inflation Control that has been set by the government. The presence of
an information system in an organization is able to facilitate the decision-making and the
delivery of organizational information. A better information system owned by an
organization can provide satisfaction for its users, but it can also encourage organizational
performance. Information system user satisfaction can be influenced by several factors,
including usability quality, information quality, and interaction service quality.
This research was conducted to evaluate the TPID DIY website using the Webqual 4.0
method. The study used 60 samples of respondent data from TPID DIY website users who
are members of the DIY Regional Inflation Control Team. The results of the respondent's
questionnaire will be processed using SmartPLS to determine the effect of usability quality,
information quality, and interaction service quality on user satisfaction on the TPID DIY
website.
Based on the results of the evaluation analysis of the TPID DIY website using Webqual
4.0, it can be concluded that (1) usability quality has a significant effect on user satisfaction
on the TPID DIY website (2) information quality has a significant effect on user satisfaction
on the TPID DIY website (3 ) interaction service quality has a significant effect on user
satisfaction on the TPID DIY website.
Keyword: Analysis, User Satisfaction, Webqual 4.0
| Item Type: | Thesis (Other) |
|---|---|
| Uncontrolled Keywords: | Analysis, User Satisfaction, Webqual 4.0 |
| Subjects: | Z Bibliography. Library Science. Information Resources > ZA Information resources |
| Divisions: | Faculty of Engineering, Science and Mathematics > School of Engineering Sciences |
| Depositing User: | Eko Yuli |
| Date Deposited: | 15 Sep 2023 03:00 |
| Last Modified: | 15 Sep 2023 03:01 |
| URI: | http://eprints.upnyk.ac.id/id/eprint/37518 |
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