Items where Author is "Farid, Miftah"
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Thesis
Farid, Miftah (2013) ANALISIS TINGKAT KEPUASAN KUALITAS PELAYANAN DENGAN PENDEKATAN IMPORTANCE PERFORMANCE ANALYSIS BERBASIS CUSTOMER RELATIONSHIP MANAGEMENT DI PT GEMA HAROMAS BUANA YOGYAKARTA. Other thesis, UPN "VETERAN" YOGYAKARTA.