Similarity Jurnal - Analisis Pengaruh Praktek Total Quality Management (TQM), Terhadap Kinerja Bisnis dan Kepuasan Konsumen (Pada Sentra Industri Gerabah Kasongan Kabupaten Bantul, Yogyakarta)

Wahyuningsih, Tri and Liestyana, Yuli and Fitrianan dewi, leni (2010) Similarity Jurnal - Analisis Pengaruh Praktek Total Quality Management (TQM), Terhadap Kinerja Bisnis dan Kepuasan Konsumen (Pada Sentra Industri Gerabah Kasongan Kabupaten Bantul, Yogyakarta). Jurnal Manajemen Dan Bisnis. (Unpublished)

Text Analisis Pengaruh Praktek Total Quality Management (TQM), Terhadap Kinerja Bisnis dan Kepuasan Konsumen (Pada Sentra Industri Gerabah Kasongan Kabupaten Bantul, Yogyakarta).pdf Download (2MB)

Abstract

Total Quality Manajemen (TQM) was a whole approach and a part of high level strategy.The system worked horizontally across functions and department, involved all employees from high to low level man-agement,included supply chain and customers. The research analyzed the effect of TQM proctices on business performance and customer satisfaction in industry center of Kasongan,Bantul.Simple regression analysis used to test the effect of TQM practices on business performance and customer satiction partially The results showed that TQM proctices had positive significantly effect on business performance, TQM practices had positive significantly effect on customer satisfaction, and customer satisfaction had positive significantly effect on business performance. So, three hypothesis of the study were supported
Keywords:TQM,business performance, customer satisfaction.

Item Type:	Other
Subjects:	Q Science > Q Science (General)
Divisions:	Faculty of Law, Arts and Social Sciences > School of Management
Depositing User:	SE., M.Si Tri Wahyuningsih
Date Deposited:	02 May 2023 06:37
Last Modified:	02 May 2023 06:37
URI:	http://eprints.upnyk.ac.id/id/eprint/34805

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