Pasaribu, Hiras (2009) PENGARUH KOMITMEN, PERSEPSI, DAN PENERAPAN PILAR DASAR TOTAL QUALITY MANAGEMENT TERHADAP KINERJA MANAJERIAL. Jurnal Akuntansi dan Keuangan Indonesia, 6 (2). pp. 193-220. ISSN 1829-8494
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Abstract
This research means to discover the influence o f top management commitment and the perception o f division manager about total quality management (TQM) and the implementation o f fundamental base o f it toward to the effectiveness o f the quality cost control (QCC) and its implication to the managerial performance at BUMN (state owned company) manufacturers in Indonesia. Population method survey is implemented to 28 BUMN manufacturers in Indonesia. The data used are primary and secondary data. Then, the hypothesis is tested using path analysis. The results show that: 1) Top management commitment and perceptions o f division managers have no significant relationship with the application o f the basic pillars o f Total Quality management in BUMN manufacturer. (2) Simultaneously and partially, the commitment o f top management, the perception o f division manager, and the implementation o f fundamental base o f TQM have influence toward the effectiveness o f QCC; and (3) The implications o f both simultaneously and partially o f commitment o f top management, the perception o f division manager, the implementation o f fundamental base o f TQM, and the effectiveness o f QCC influence the managerial performance. Keywords: commitment, perception, TQM, quality cost, performance
| Item Type: | Article |
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| Uncontrolled Keywords: | commitment, perception, TQM, quality cost, performance |
| Subjects: | H Social Sciences > H Social Sciences (General) |
| Divisions: | Faculty of Law, Arts and Social Sciences > School of Social Sciences |
| Depositing User: | Dr.MSi Akt Hiras Pasaribu |
| Date Deposited: | 22 May 2020 08:42 |
| Last Modified: | 23 Mar 2021 04:26 |
| URI: | http://eprints.upnyk.ac.id/id/eprint/22705 |
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