Handayani, Wahyu and Wisnalmawati, Wisnalmawati and Winarno, Winarno (2018) The Influence of Service Quality As A To Total of Quality Management (Study In Badan Pertanahan Nasional Office Yogyakarta). In: The 2nd International Conference on Technology, Education, and Social Science 2018 (The 2nd ICTESS 2018), Solo, Universitas Slamet Riyadi.
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Abstract
One of the important tasks of the Ministry of ATR/BPN is to carry out the integrated and integrated Land Resources Management by utilizing the development of modern information and management system technology. This research aims to: 1. analyze Total Quality Management that directly affects the applicant’s satisfaction, 2 Total Quality Management influence on the requester satisfaction mediated by Service Quality. Subjects in this research are applicants’ satisfaction of Pertanahan Office Yogyakarta. The sample uses as many as one hundred respondents, data analysis technique uses Structural Equational Model (SEM) with SmartPLS Program. The results of this research prove: 1. analyze Total Quality Management that directly affects the requester satisfaction, 2. Total Quality Management Total Quality Management influence on the requester satisfaction mediated by Service Quality. The findings of this study may contribute to consumer behaviour models, in Badan Pertanahan Nasional (BPN) office Yogyakarta and Tripple duties of Higher Education.
| Item Type: | Conference or Workshop Item (Paper) |
|---|---|
| Subjects: | H Social Sciences > H Social Sciences (General) |
| Divisions: | Faculty of Law, Arts and Social Sciences > School of Management |
| Depositing User: | DR.MM,DRA WISNALMAWATI WISNALMAWATI |
| Date Deposited: | 25 Feb 2019 07:59 |
| Last Modified: | 25 Feb 2019 08:47 |
| URI: | http://eprints.upnyk.ac.id/id/eprint/18405 |
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