Sugandini, Dyah and Feriyanto, Nur and Yuliansyah, Yuliansyah and Sukwadi, Ronald and Muafi, Muafi (2018) WEB QUALITY, SATISFACTION, TRUST AND ITS EFFECTS ON GOVERNMENT WEBSITE LOYALTY. International Journal for Quality Research, 12 (4). pp. 885-904. ISSN 1800-6450
|
Text
ijqr.pdf Download (525kB) | Preview |
Abstract
This research aims to analyze tourist loyalty on government websites that affected by service quality, reputation, consumer experience, satisfaction, and trust. This research is using data from 148 respondents who have been interacted with the website of visitingjogja.com. The data analysis technique is using two steps approach to Structural Equation Modeling (SEM). The research result shows that responsiveness as dimensional quality of website services has no influence toward consumer satisfaction, and system quality also has no influence on trust, so the model is modified. Modification is done by eliminating two insignificant paths. The result shows that reputation and experience has positive influence toward consumer satisfaction. Information quality and consumer satisfaction has positive influence toward trust, and trust has positive influence on website loyalty. Website loyalty model that proposed in thie research shows a fit result. Thus, this research result can improve generalization of research findings about website loyalty in the setting of government website user.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | Service quality, Experience, Reputation, Consumer satisfaction, TrustandLoyalty |
| Subjects: | H Social Sciences > H Social Sciences (General) |
| Divisions: | Faculty of Law, Arts and Social Sciences > School of Social Sciences |
| Depositing User: | Dr.SE.MSi Dyah Sugandini |
| Date Deposited: | 16 Jan 2019 06:36 |
| Last Modified: | 18 Oct 2020 03:18 |
| URI: | http://eprints.upnyk.ac.id/id/eprint/17896 |
Actions (login required)
 |
View Item |