ANALISIS RISIKO OPERASIONAL DALAM PENGELOLAAN PROYEK TI PADA STARTUP DIGITAL: STUDI KASUS PT SWEVEL UNIVERSAL MEDIA MENGGUNAKAN METODE ISO 31000:2018

AMANDA TRI AYU NATASYA, . (2026) ANALISIS RISIKO OPERASIONAL DALAM PENGELOLAAN PROYEK TI PADA STARTUP DIGITAL: STUDI KASUS PT SWEVEL UNIVERSAL MEDIA MENGGUNAKAN METODE ISO 31000:2018. Skripsi thesis, Universitas Pembangunan Nasional "Veteran" Yogyakarta.

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Abstract

Pesatnya perkembangan startup digital menuntut perusahaan untuk mengelola
proyek teknologi informasi secara efektif agar mampu memenuhi kebutuhan client dan
menjaga kualitas layanan. PT Swevel Universal Media sebagai perusahaan pengembang
perangkat lunak masih menghadapi beberapa kendala dalam pengelolaan proyek, seperti
keterbatasan sumber daya manusia (SDM), keterlambatan penyelesaian proyek, serta belum
diterapkannya manajemen risiko berdasarkan standar ISO 31000:2018. Kondisi tersebut
berpotensi meningkatkan risiko operasional sehingga diperlukan penerapan manajemen
risiko yang terstruktur.
Penelitian ini bertujuan menganalisis risiko operasional pada pengelolaan proyek
teknologi informasi di PT Swevel Universal Media menggunakan standar ISO 31000:2018.
Penelitian menggunakan pendekatan kualitatif. Data diperoleh melalui observasi,
wawancara, dan penyebaran kuesioner. Analisis dilakukan berdasarkan tahapan manajemen
risiko ISO 31000:2018, sedangkan penilaian tingkat risiko menggunakan matriks
kemungkinan dan dampak.
Hasil penelitian menunjukkan bahwa terdapat 35 risiko operasional, terdiri atas 14
risiko berkategori Low Risk dan 21 risiko berkategori Moderate Risk. Berdasarkan hasil
evaluasi risiko, disusun 42 rekomendasi perlakuan risiko (risk treatment) yang difokuskan
pada risiko berkategori Moderate Risk. Rekomendasi tersebut diharapkan dapat menjadi
acuan bagi PT Swevel Universal Media dalam meningkatkan efektivitas pengelolaan risiko
serta mendukung keberhasilan pelaksanaan proyek teknologi informasi.

The rapid growth of digital startups requires companies to manage information
technology (IT) projects effectively in order to meet client requirements and maintain service
quality. PT Swevel Universal Media, as a software development company, still faces several
challenges in project management, including limited human resources, project delays, and
the absence of risk management practices based on the ISO 31000:2018 standard. These
conditions may increase operational risks, making the implementation of a structured risk
management approach essential.
This study aims to analyze operational risks in IT project management at PT Swevel
Universal Media using the ISO 31000:2018 standard. A qualitative research approach was
employed. Data were collected through observation, interviews, and questionnaires. Risk
analysis was conducted based on the risk management process defined in ISO 31000:2018,
while risk assessment was performed using a likelihood and impact risk matrix.
The results identified 35 operational risks, consisting of 14 Low Risk and 21
Moderate Risk categories. Based on the risk evaluation results, 42 risk treatment
recommendations were developed, focusing on risks classified as Moderate Risk. These
recommendations are expected to serve as a reference for PT Swevel Universal Media in
improving the effectiveness of risk management and supporting the successful
implementation of information technology projects.

Item Type:	Tugas Akhir (Skripsi)
Uncontrolled Keywords:	Manajemen Risiko, ISO 31000:2018, Proyek Teknologi Informasi, Risiko Operasional, Risk Treatment.
Subjek:	Q Science > QA Mathematics > QA75 Electronic computers. Computer science
Divisions:	Fakultas Teknik Industri > (S1) Sistem Informasi
Depositing User:	UPA Perpustakaan
Date Deposited:	05 Nov 2026 02:58
Last Modified:	05 Nov 2026 02:58
URI:	http://eprints.upnyk.ac.id/id/eprint/50106

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