Setiawan, Bambang Budi (2023) ANALISIS DAN EVALUASI PROSES BISNIS MENGGUNAKAN METODE BUSINESS PROCESS IMPROVEMENT (BPI) PADA MANNA KAMPUS GODEAN. Other thesis, UPN "Veteran" Yogyajarta.
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Abstract
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ABSTRAK
Manna Kampus Godean merupakan salah satu cabang ritel yang ter afiliasi dengan PT.
Mirota Nayan. Dalam menjalankan bisnisnya, Manna Kampus Godean memiliki beberapa divisi
yang berperan penting dalam hubungan dengan pemasok harian, seperti pembelian, penerimaan,
pengembalian, akuntansi, operasional, dan gudang. Namun, melalui observasi dan wawancara,
ditemukan sejumlah masalah yang terjadi dalam pelaksanaan aktivitas bisnis tersebut, seperti
ketidak sesuaian informasi data, proses pengecekan yang masih manual, penggunaan teknologi
yang kurang optimal, keterlambatan dalam proses pemesanan, dan perencanaan stok yang belum
matang. Proses bisnis merupakan serangkaian kegiatan yang mengoordinasikan aspek organisasi
dan teknis gua mencapai tujuan organisasi (Weske, 2007). Oleh karena itu, diperlukan perbaikan
dalam rangka mewujudkan tujuan organisasi berdasarkan serangkaian kegiatan yang
terkoordinasi. Untuk itu, metode analisis Failure Mode and Effect Analysis (FMEA) digunakan
sebagai pendekatan dalam penentuan masalah, karena metode ini memiliki fleksibilitas perubahan
dan dapat dilakukan oleh satu orang (Andrejic & Kilibarda, 2017).
Dalam penelitian ini, metode analisis FMEA digunakan untuk memberikan nilai pada
setiap aktivitas berdasarkan tingkat kesalahan, tingkat kejadian, dan tingkat deteksi yang
sebelumnya telah digambarkan menggunakan Business Model Process and Notation (BPMN).
Hasil penelitian menunjukkan bahwa terdapat 7 aktivitas dengan nilai RPN (Risk Priority Number)
tertinggi, termasuk mencatat jumlah pemesanan yang dibutuhkan, barang diterima, pencatatan
pada buku LLB, penyerahan surat pesanan ketiga dan purchase order (PO), penerimaan purchase
order (PO) dan surat pesanan ketiga, penerimaan kertas stok barang, dan pencatatan stok barang
sebelum dan sesudah. Analisis aktivitas juga dilakukan untuk mempermudah pengambilan
keputusan. Selanjutnya, dilakukan proses identifikasi akar permasalahan dari potensi kesalahan
yang memiliki peringkat tertinggi dalam setiap proses bisnis menggunakan metode 5-Whys
Analysis. Dengan mengombinasikan kedua metode ini, maka dapat mengidentifikasi risiko dan
menentukan tingkat parahnya. Selanjutnya, dapat dilakukan penyusunan rekomendasi perbaikan
menggunakan metode Business Process Improvement (BPI) dengan bantuan tools streamlining.
Dari hasil perbandingan antara proses bisnis saat ini (as-is) dan rekomendasi (to-be)
terdapat peningkatan sebesar 84.70% pada proses bisnis pembelian, 12.90% proses bisnis
penerimaan, 29.92% pada proses bisnis pengembalian , 7.4% proses bisnis akuntansi, 11.16% pada
proses bisnis operasional dan proses bisnis gudang mengalami peningkatan 3.6%. Dengan hasil
rekomendasi perbaikan proses bisnis yang diberikan diharapkan dapat membantu instansi
mengatasi permasalahan yang terjadi dan memperbaiki proses bisnisnya.
Kata Kunci : Manna Kampus Godean, Business Model Process and Notation (BPMN), Failure
Mode and Effect Analysis (FMEA), 5-Whys Analysis, Business Process Improvement (BPI).
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ABSTRACT
Manna Kampus Godean is one of the retail branches affiliated with PT. Mirota Nayan. In
running its business, Manna Kampus Godean has several divisions that play important roles in
daily supplier relations, such as purchasing, receiving, returns, accounting, operations, and
warehouse. However, through observations and interviews, several issues were identified in the
execution of these business activities, including data inconsistency, manual checking processes,
suboptimal use of technology, delays in the ordering process, and immature stock planning.The
business process is a series of activities that coordinate organizational and technical aspects to
achieve organizational goals (Weske, 2007). Therefore, improvements are needed to realize
organizational goals based on coordinated activities. For this purpose, the Failure Mode and
Effect Analysis (FMEA) method is used as an approach to problem identification because it allows
for flexible changes and can be performed by a single person (Andrejic & Kilibarda, 2017).
In this study, the FMEA analysis method is used to assign values to each activity based on
error rate, occurrence rate, and detection rate previously described using the Business Model
Process and Notation (BPMN). The research results indicate that there are 7 activities with the
highest Risk Priority Number (RPN), including recording required order quantities, receiving
goods, recording in the LLB book, delivering the third purchase order (PO) and letter, receiving
the purchase order (PO) and third letter, receiving stock paper, and recording pre- and post-stock
levels. Activity analysis is also conducted to facilitate decision-making. Subsequently, the 5-Whys
Analysis method is employed to identify the root causes of potential errors with the highest ranks
in each business process. By combining these two methods, risks can be identified, and their
severity can be determined. Furthermore, recommendations for improvement can be formulated
using the Business Process Improvement (BPI) method with the assistance of streamlining tools.
From the comparison between the current (as-is) business processes and the
recommendations (to-be), there is an improvement of 84.70% in the purchasing process, 12.90%
in the receiving process, 29.92% in the return process, 7.4% in the accounting process, 11.16%
in the operational process, and a 3.6% improvement in the warehouse process. With the results of
the recommended process improvements provided, it is hoped that they can assist the organization
in addressing existing issues and enhancing its business processes.
Keyword : Manna Kampus Godean, Business Model Process and Notation (BPMN), Failure Mode
and Effect Analysis (FMEA), 5-Whys Analysis, Business Process Improvement (BPI).
| Item Type: | Thesis (Other) |
|---|---|
| Uncontrolled Keywords: | Manna Kampus Godean, Business Model Process and Notation (BPMN), Failure Mode and Effect Analysis (FMEA), 5-Whys Analysis, Business Process Improvement (BPI). |
| Subjects: | Z Bibliography. Library Science. Information Resources > ZA Information resources |
| Divisions: | Faculty of Engineering, Science and Mathematics > School of Engineering Sciences |
| Depositing User: | Eko Yuli |
| Date Deposited: | 19 Sep 2023 07:26 |
| Last Modified: | 19 Mar 2024 06:27 |
| URI: | http://eprints.upnyk.ac.id/id/eprint/37568 |
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