Pengaruh Praktik Total Quality Management Terhadap Kinerja Inovasi Melalui Proses Knowledge Management

Marchilia, Devi Ayu and Liestyana, Yuli and Laksana, Dwi Hari (2020) Pengaruh Praktik Total Quality Management Terhadap Kinerja Inovasi Melalui Proses Knowledge Management. In: 1st National Conference of Business & Economics (NICEBEL), 21 October 2020, Yogyakarta.

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Abstract

The silver handicraft business in Kotagede has continued to decline in the era of industrial competition 4.0. Innovation is the main source of competitiveness, while total quality management (TQM) and knowledge management can affect innovation performance. The indirect effect of TQM practices on innovation performance through knowledge management processes is still unclear. The purpose of this study is to analyze the effect of TQM practices on innovation performance through knowledge management processes of silver craft MSMEs in Kotagede. The survey method and purposive sampling technique were used so that 57 questionnaires were distributed to a selected sample of 66 populations. The results of data analysis using Partial Least Square (PLS) technique show that TQM practices has a positive effect on both knowledge management processes and innovation performance and that knowledge management processes is a mediator between TQM practices and innovation performance even though the effect is still weak.

Item Type:	Conference or Workshop Item (Paper)
Uncontrolled Keywords:	Innovation, TQM practices, knowledge management processes, MSMEs, PLS
Subjects:	H Social Sciences > H Social Sciences (General)
Divisions:	Faculty of Law, Arts and Social Sciences > School of Management
Depositing User:	SE., MSi Yuli Liestyana
Date Deposited:	30 Mar 2023 01:59
Last Modified:	30 Mar 2023 02:00
URI:	http://eprints.upnyk.ac.id/id/eprint/33026

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