Items where Author is "Triyonanta, Yohanes"

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Thesis

Triyonanta, Yohanes (2022) PERBAIKAN KUALITAS PELAYANAN UNTUK MENINGKATKAN KEPUASAN PELANGGAN DENGAN METODE IMPORTANCE PERFORMANCE ANALYSIS (IPA) POTENSIAL IN GAIN CUSTOMER VALUE (PGCV) DAN CUSTOMER SATISFACTION INDEX (CSI) (Studi Kasus : Habitat Kafe). Other thesis, UPN "Veteran" Yogyakarta.

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