AGUSTINI, TRI (2015) ANALISIS PERBAIKAN KUALITAS PELAYANAN RUMAH SAKIT MENGGUNAKAN METODE QUALITY FUNCTION DEPLOYMENT (QFD) (Studi Kasus di Rumah Sakit Condong Catur, Yogyakarta). Other thesis, UPN ''VETERAN'' YOGYAKARTA.
Preview |
Text
8.ABSTRAK.pdf Download (89kB) | Preview |
Abstract
Rumah Sakit Condong Catur (RSCC) merupakan rumah sakit klasifikasi tipe D
dan rumah sakit ini berada di kabupaten Sleman, Yogyakarta. Tujuan yang ingin dicapai
dari penelitian ini adalah menentukan perbaikan kualitas layanan berdasarkan atribut
layanan yang diprioritaskan. Perbaikan kualitas layanan sesuai kebutuhan dan keinginan
pasien rawat inap. Sehingga diperlukan perbaikan kualitas layanan yang diharapkan
dapat meningkatkan image rumah sakit dan meningkatkan finansial di rumah sakit
tersebut.
Perbaikan kualitas layanan yaitu dengan menggunakan pendekatan Quality
Function Deployment (QFD). Penggunaan metode QFD pada penelitian ini diharapkan
dapat membantu RSCC supaya pasien rawat inap yang berada di rumah sakit tersebut
merasa puas atas pelayanan yang di berikan oleh RSCC.
Hasil pengolahan data yang dilakukan bahwa terdapat 10 rekomendasi
perbaikan kualitas layanan, tetapi hanya 3 rekomendasi yang bisa diterapkan dalam
waktu cepat di RSCC yaitu memperbaiki sikap dan perilaku para dokter maupun
karyawan, memperbaiki keindahan dan kebersihan rumah sakit serta memperbaiki
keamanan rumah sakit.
Kata kunci: rumah sakit, perbaikan kualitas layanan, quality function deployment
(QFD)
The Hospital of Condong Catur (RSCC) is a type D classification of hospitals
and the hospital in the Regency of Sleman, Yogyakarta. Goals to be achieved from this
research is determining improvements based on quality of service attributes a service
priority. Improvement of the quality of services according to needs and wants of the
patient's hospitalization. So that the required quality of service improvements are
expected to enhance the image and increase the hospital financially at the hospital.
Improvement of the quality of service that is using the approach to Quality
Function Deployment (QFD). The use of QFD method in this research is expected to help
the RSCC in order inpatients in the Hospital feel satisfied over the services given by the
RSCC.
Results of the data processing is done that there are 10 recommendations for
improvement of quality of service, but only 3 recommendations that could be applied in
quick time in the RSCC is fixing the attitude and behavior of physicians and employees,
improve the beauty and cleanliness of hospitals and improve the security of hospitals.
Keywords: hospital, improvement of service quality, quality function deployment
(QFD)
| Item Type: | Thesis (Other) |
|---|---|
| Subjek: | T Technology > TS Manufactures |
| Divisions: | x. Faculty of Engineering, Science and Mathematics > School of Engineering Sciences |
| Depositing User: | Erny Azyanti |
| Date Deposited: | 24 Aug 2016 03:33 |
| Last Modified: | 24 Aug 2016 03:33 |
| URI: | http://eprints.upnyk.ac.id/id/eprint/5628 |
Actions (login required)
 |
View Item |