Analisis Pengaruh Praktek Total quality Management (TQM) Terhadap Kinerja Bisnis Dan Kepuasan Konsumen (Pada sentra Industri Gerabah Kasongan Bantul YK)

Tri, Wahyuningsih and Yuli, Liestyana and Lenny, Fitriana dewi (2010) Analisis Pengaruh Praktek Total quality Management (TQM) Terhadap Kinerja Bisnis Dan Kepuasan Konsumen (Pada sentra Industri Gerabah Kasongan Bantul YK). Jurnal Manajemen bisnis, 1 (1). pp. 72-89. ISSN 2086-8200

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Abstract

Totol Quality Manojemen (TQM) wos a whole opprooch and o part of high level strategy The system worked horizontally across functions ond department, involved all employees from high to low level mon• ogement, included supply choin and customers. The reseorch onolyzed the effect of TQM proctices on business performance and customer satisfaction in industry center of Kasongan, Bontul Simple regression onalysis used to test the effect ol TQM practices on business performance ond customer satichon portially The results showed thot TQM prochices hod positive significantly effect on business performance, TQM practices hod positive significantly effect on customer solsfoction, ond customer sotisfaction had positive significantly effect on business performance So, three hypothesis of the study were supported

Item Type:	Article
Subjects:	H Social Sciences > H Social Sciences (General)
Depositing User:	SE., M.Si Tri Wahyuningsih
Date Deposited:	29 Mar 2023 04:28
Last Modified:	29 Mar 2023 04:29
URI:	http://eprints.upnyk.ac.id/id/eprint/32941

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