Assessment of Performance Quality Of AIESEC During The Covid-19 Pandemic Using Balanced Scorecard (A Study Of Aiesec In UPN “Veteran” Yogyakarta)

Purnamasari, Dian Indri and Zakaria, Dinda Karunia Putri and SAEPUDIN, Asep (2022) Assessment of Performance Quality Of AIESEC During The Covid-19 Pandemic Using Balanced Scorecard (A Study Of Aiesec In UPN “Veteran” Yogyakarta). International Journal of Management Studies and Social Science Research, 4 (2). pp. 191-198. ISSN 2582 - 0265

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Abstract

The present study aims to measure the performance of an international non-profit organization in dealing with the COVID-19 pandemic using a balanced scorecard assessment based on four perspectives: 1) finance; 2) customer; 3) internal business; and 4) learning and growth. The primary data used in this study include: (1) General Ledger and Budget Planning of AIESEC in UPN “Veteran” Yogyakarta to measure performance from a financial perspective; (2) interviews and literature study on AIESEC internal data in UPN “Veteran” Yogyakarta to measure the performance of customer and internal business perspectives; and (3) questionnaires distributed to Management Board and Staff Board of AIESEC in UPN “Verteran” Yogyakarta to measure the performance of learning and growth perspective.
The results showed that the performance of the financial perspective of AIESEC in UPN "Veteran" Yogyakarta for the period August 2020 to January 2021 was inefficient at 141.65%, ineffective at 49.16%, and not economical at 128.01%. The assessment of the customer perspective based on the survey of participants taking part in webinars was quite good. Internal business assessment indicated no strong engagement with participants so that it is less likely to ensure that participants get optimum output. Learning and growth assessment proves the existence of a good Leadership Style and Work Environment that support and maintain the entity members’ motivation.

Item Type:	Article
Uncontrolled Keywords:	balanced scorecard, financial, customer, internal business, learning and growth
Subjects:	H Social Sciences > H Social Sciences (General)
Divisions:	Faculty of Law, Arts and Social Sciences > School of Social Sciences
Depositing User:	DR PURNAMASARI DIAN INDRI
Date Deposited:	06 Apr 2022 05:08
Last Modified:	07 Apr 2022 04:07
URI:	http://eprints.upnyk.ac.id/id/eprint/29328

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