ANALISIS DAN STRATEGI MITIGASI RISIKO TEKNOLOGI INFORMASI PADA PT RITELTEAM SEJAHTERA INDONESIA.

Fakhri, Naufal (2022) ANALISIS DAN STRATEGI MITIGASI RISIKO TEKNOLOGI INFORMASI PADA PT RITELTEAM SEJAHTERA INDONESIA. Diploma thesis, UPN "VETERAN" YOGYAKARTA.

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Abstract

vii
ABSTRAK
PT Ritelteam Sejahtera Indonesia (Ritelteam) adalah salah satu perusahaan konsultan
manajemen bisnis ritel. Ritelteam memberikan pelayanan dalam beragam bidang seperti
toko ritel modern (mini market, super market, department store, hardware store, dan lain
lain) ritel bahan bangunan, apotik, maupun grosir modern. Penelitian ini berfokus pada
Divisi Konsultan dan Information Technology (IT) yang secara garis besar memiliki
tanggung jawab untuk melayani pelanggan dan memastikan sistem informasi di dalam
perusahaan berjalan lancar. Sistem informasi sangat penting dalam mendukung fungsi
operasional, manajerial dan mencakup kegiatan strategi yang dibutuhkan pada pengelolaan
transaksi harian. Namun, dibalik manfaat yang diberikan, tentunya penggunaan teknologi
informasi tidak dapat terlepas dari risiko yang dapat menghambat bahkan merugikan
perusahaan.
Untuk melakukan identifikasi proses TI, kerangka kerja yang digunakan adalah
COBIT 5 Enabling Process, serta untuk melakukan manajemen risiko dibantu dengan
standar COBIT 5 for risk. Risiko diidentifikasi dari proses manajemen operasi yang terjadi
di organisasi. Penggalian data didapatkan dari proses wawancara, observasi, dan dokumen
perusahaan. Hasil penggalian data kemudian dicocokkan dengan proses COBIT 5 DSS 01-
Manage Operations. Lalu dilakukan identifkasi, penilaian dan manajemen risiko
berdasarkan proses pada COBIT 5 APO12 Manage Risk.
Produk akhir yang dihasilkan dari tugas akhir ini adalah hasil penilaian dan langkah
mitigasi risiko proses manajemen operasi berdasarkan kerangka kerja COBIT 5 yang dapat
digunakan sebagai acuan untuk mengelola risiko agar dapat mengantisipasi kerugian.

viii
ABSTRACT
PT Ritelteam Sejahtera Indonesia (Ritelteam) is a retail business management
consulting firm. Ritelteam provides services in various fields such as modern retail stores
(mini markets, super markets, department stores, hardware stores, etc.), building materials
retail, pharmacies, and modern wholesalers. This research focuses on the Consultant and
Information Technology (IT) Division which broadly has the responsibility to serve
customers and ensure the information systems within the company run smoothly.
Information systems are very important in supporting operational, managerial functions and
include strategic activities needed in managing daily transactions. However, behind the
benefits provided, of course, the use of information technology cannot be separated from the
risks that can hinder and even harm the company.
To identify IT processes, the framework used is COBIT 5 Enabling Process, and to
carry out risk management assisted by the COBIT 5 for risk standard. Risks are identified
from operations management processes that occur in the organization. Data were obtained
from the interview process, observation, and company documents. The results of the data
obtained are then matched with the COBIT 5 DSS 01-Manage Operations process. Then,
the identification, assessment and risk management are carried out based on the COBIT 5
APO12 Manage Risk process.
The final product resulting from this final project is the result of risk assessment and
mitigation steps in the operations management process based on the COBIT 5 framework
which can be used as a reference for managing risk in order to anticipate losses.

Item Type:	Thesis (Diploma)
Subjek:	Q Science > QA Mathematics > QA75 Electronic computers. Computer science
Divisions:	x. Faculty of Engineering, Science and Mathematics > School of Electronics and Computer Science
Depositing User:	Eny Suparny
Date Deposited:	08 Mar 2022 03:50
Last Modified:	08 Mar 2022 03:50
URI:	http://eprints.upnyk.ac.id/id/eprint/28654

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