Sugandini, Dyah (2020) PENILAIAN REVIEWER 2 INFLUENCE OF QUALITY RELATIONSHIP AND SATISFACTION ON LOYALTY: STUDY ON SUPPLIER IN INDONESIA. Journal of Business and Retail Management Research. (Unpublished)
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Abstract
This study examined the nature of linkages between the quality relationship, satisfaction and
customer loyalty. Furthermore, trust, commitment and involvement of product categories also
tested to see its effect on the relationship quality. This study was conducted in a business-tobusiness setting of loyalty supermarket suppliers in Indonesia. The researchers employed 265
respondents of SMEs suppliers of vegetable and fruit in the supermarket as the sample. This
research used Structural Equation Modeling (SEM) to analysis the relationship. The results
revealed that the relationship quality and satisfaction effect on loyalty. The overall goodness of fit
statistics shows that the structural model fits the data well.
| Item Type: | Other |
|---|---|
| Subjek: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
| Divisions: | x. Faculty of Law, Arts and Social Sciences > School of Management |
| Depositing User: | Dr.SE.MSi Dyah Sugandini |
| Date Deposited: | 24 Jul 2020 08:51 |
| Last Modified: | 24 Jul 2020 08:51 |
| URI: | http://eprints.upnyk.ac.id/id/eprint/23008 |
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