Sugandini, Dyah (2020) PENILAIAN REVIEWER 1 WEB QUALITY, SATISFACTION, TRUST AND ITS EFFECTS ON GOVERNMENT WEBSITE LOYALTY. Intenrationai Association for Quality arrd Qualitv of life Researcli-. (Unpublished)
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PENILAIAN REVIEWER 1 WEB QUALITY, SATISFACTION, TRUST AND ITS EFFECTS ON GOVERNMENT WEBSITE LOYALTY.pdf Download (948kB) | Preview |
Abstract
This research aims to analyze tourist loyalty on
government websites that affected by service quality,
reputation, consumer experience, satisfaction, and trust. This
research is using data from 148 respondents who have been
interacted with the website of visitingjogja.com. The data
analysis technique is using two steps approach to Structural
Equation Modeling (SEM). The research result shows that
responsiveness as dimensional quality of website services has
no influence toward consumer satisfaction, and system
quality also has no influence on trust, so the model is
modified. Modification is done by eliminating two
insignificant paths. The result shows that reputation and
experience has positive influence toward consumer
satisfaction. Information quality and consumer satisfaction
has positive influence toward trust, and trust has positive
influence on website loyalty. Website loyalty model that
proposed in thie research shows a fit result. Thus, this
research result can improve generalization of research
findings about website loyalty in the setting of government
website user
| Item Type: | Other |
|---|---|
| Subjek: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
| Divisions: | x. Faculty of Law, Arts and Social Sciences > School of Management |
| Depositing User: | Dr.SE.MSi Dyah Sugandini |
| Date Deposited: | 22 Jul 2020 05:22 |
| Last Modified: | 22 Jul 2020 05:24 |
| URI: | http://eprints.upnyk.ac.id/id/eprint/22963 |
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