Pasaribu, Hiras and Purnama, Ida Ayu and Rokhimah, Siti (2019) THE EFFECT OF ORGANIZATIONAL CULTURE, SERVICE QUALITY, AND INFORMATION TECHNOLOGY ON ACADEMIC SERVICE SATISFACTION. Conference Program The International Colloquium on Busines and Economics - 2019, - (-). ---. ISSN -
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Abstract
This study aims to analyze the factors that influence the satisfaction of academic services in accounting students of the Faculty of Economics and Business, Universitas Pembangunan Nasional “Veteran”Yogyakarta. The factors identified are organizational culture, service quality, and the use of information technology. Data was obtained by distributing questionnaires in the Accounting Study Program students conducted by a simple random sampling system. Samples were taken at least 10% of the population, as many as 100 people from students who are taking the 4th to 8th semester because these students have received academic services at the Faculty of Economics and Business Unit UPN "Veteran" Yogyakarta. This research was tested using a correlation test. The results showed that there was a positive and significant influence on organizational culture, service quality, and the use of information technology simultaneously on academic service satisfaction. Keywords: Organizational Culture, Service Quality, Information Technology, Academic Service Satisfaction
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | Organizational Culture, Service Quality, Information Technology, Academic Service Satisfaction |
| Subjects: | H Social Sciences > H Social Sciences (General) |
| Divisions: | Faculty of Law, Arts and Social Sciences > School of Social Sciences |
| Depositing User: | Dr.MSi Akt Hiras Pasaribu |
| Date Deposited: | 01 Jul 2020 09:00 |
| Last Modified: | 01 Jul 2020 09:00 |
| URI: | http://eprints.upnyk.ac.id/id/eprint/22932 |
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