Wilis, Kaswidjanti and Herry, Sofyan and Luthfie, Hawarie (2011) APLIKASI e-CRM BERBASIS WEB PADA RUMAH SAKIT. TELEMATIKA, 08 (01). pp. 17-24. ISSN 1829-667X
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Abstract
The purpose of this research is to design an e-CRM application that serves as an
Internet-based services for customers or patients to provide information needed by the
customer or patient without being limited by distance or time. With the increased competition
and technological development is rapidly increasing, then every hospital strives to provide the
best service to customers, or patients with a hope to get customers or new patients and retain
old customers or patients. One solution that appears is electronic-Customer Relationship
Management (e-CRM) is applied by using the Internet and SMS technology. The method used
is waterfall method which includes, analysis and systems engineering, requirements analysis,
design, programming, testing and maintenance. This application was built using the
programming language PHP and MySQL to design database.Hasil achieved from the writing of
this research is the application of customer service or patient that provides information
(schedule doctor's office, clinic services, patient medical records, consultation and sms
notifications check-up), provide member features pages to provide personalized services to
customers or patients. With the application of e-CRM customer service Internet-based hospital
is expected to maintain good long-term relationship with its customers
| Item Type: | Article |
|---|---|
| Subjek: | Q Science > QA Mathematics > QA75 Electronic computers. Computer science |
| Divisions: | x. Eprints Lama > 3 |
| Depositing User: | ST,MM,MEng HIDAYATULAH HIMAWAN |
| Date Deposited: | 20 May 2020 05:27 |
| Last Modified: | 20 May 2020 05:28 |
| URI: | http://eprints.upnyk.ac.id/id/eprint/22663 |
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