Yuwono, Bambang and Simanjuntak, Oliver Samuel and Wijaksono, Danny (2017) PENGEMBANGAN APLIKASI MOBILE PADA PELAYANAN PEMERINTAH KOTA YOGYAKARTA DALAM RANGKA TANGGAP RESPON INFORMASI DAN KELUHAN DARI MASYARAKAT. TELEMATIKA, 14 (2). pp. 136-142. ISSN 1829-667X
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Abstract
Unit Pelayanan Informasi dan Keluhan (UPIK) is an e-government application built by the Yogyakarta
City Government in order. UPIK becomes a container of input information in the form of complaints,
questions, information, suggestions, and suggestions from the community, as well as providing
solutions response to information that entered the Yogyakarta City government. The goal is to
accelerate the service of information and complaints to be conveyed by the public without the need for
a convoluted procedure. In its implementation, UPIK has several limitations, such as: updating of news
which is not fast, lack of responsiveness of community response or complaint, no coordinate location
where community reporting, and delivery of complaints and suggestions from the public through
opertator and to the office implemented manually. The methodology used in this study is GRAPPLE
(Guidelines for Rapid APPlication Engineering) which is a method commonly used for the
development of object-oriented applications. This Android-based application is built using java
programming language by utilizing Brute Force method on the system, so that users easier to report
complaints to the relevant offices. With this application can help the performance of related agencies
responsible for making corrections of complaints that come in the Application Information Services and
Complaints Yogyakarta-based mobile community.
| Item Type: | Article |
|---|---|
| Subjek: | T Technology > T Technology (General) |
| Divisions: | x. Faculty of Engineering, Science and Mathematics > School of Electronics and Computer Science |
| Depositing User: | Sri Lestari |
| Date Deposited: | 27 Jun 2018 14:22 |
| Last Modified: | 27 Jun 2018 14:22 |
| URI: | http://eprints.upnyk.ac.id/id/eprint/15486 |
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