Marita, Marita and Andriani, Harsiwi (2015) Analisis Balance Scorecard Rumah Sakit Sebelum dan Sesudah Implementasi Sistem INA-CBG'S Pada Pasien Jaminan Kesehatan Nasional BPJS (Studi Kasus Pada Rumah Sakit Condongcatur Yogyakarta). In: Seminar Nasional dan Call for Paper Manajemen dan Binis SEMABIS 1-2015 : Strategi dalam menghadapi masyarakat ekonomi Asean (MEA), 2015, -.
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Abstract
This study aims to analyze the performance of the hospital before and after implementation of the system INA_CBG’s national health insurance patients BPJS of financial and non-financial aspects. This perfomance comparison study using a balanced scorecard with emphasis on four perspectives: on the financial, customer perspective, internal business perspective and learning and growth perspective. On the financial perspective resarchers use the concept of value for money is the ratio of economy, efficiency and effectiveness ratio. At the customer’s perspective is measured throufh patient satisfaction, patient ratention and the learning and growth perspective is measured through employee satisfaction and profitabillity employees. These results indicate that the performance of the Hospital Condongcatur before and after implementation of INA-CBG’s system can be said to be good. The means Condongcatur Hospital has managed to adjust to the adoption of a new system of BPJS.
| Item Type: | Conference or Workshop Item (Paper) |
|---|---|
| Subjects: | H Social Sciences > HB Economic Theory H Social Sciences > HC Economic History and Conditions |
| Divisions: | Faculty of Law, Arts and Social Sciences > School of Management |
| Depositing User: | MARITA MARITA - |
| Date Deposited: | 17 Jan 2018 07:17 |
| Last Modified: | 17 Jan 2018 07:17 |
| URI: | http://eprints.upnyk.ac.id/id/eprint/14154 |
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