KOMARUDIN, KOMARUDIN (2012) PERANCANGAN PENGUKURAN KINERJA PERUSAHAAN DENGAN METODE PERFORMANCE PRISM DAN IMPORTANCE–PERFORMANCE ANALYSIS (IPA) (Studi kasus pada RSU Rajawali Citra-Yogyakarta). Other thesis, UPN "Veteran" Yogyakarta.
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Abstract
ABSTRAK
Rumah Sakit Umum Rajawali Citra merupakan perusahaan yang bergerak dalam
bidang pelayanan jasa kesehatan. Selama ini RSU Rajawali Citra mengukur
kinerjanya berdasarkan aspek finansial. Perancangan pengukuran kinerja dengan
metode Performance Prism ini mencoba membuat suatu perancangan kinerja di
RSU Rajawali Citra dan mengukur pencapaian kinerjanya dengan stakeholder kunci
yang meliputi pasien, karyawan, supplier dan masyarakat. Pengukuran kinerja dalam
penelitian ini juga didukung oleh beberapa metode antara lain pembobotan dengan
Analytic Hierachy Process (AHP) untuk mengetahui skala bobot
kepentingan/prioritas setiap Key Performance Indicator (KPI), Scoring system
dengan metode Objectives Matrix (OMAX) untuk menentukan pencapaian kinerja
dari masing-masing indikator dan Importance Performance Analysis (IPA) untuk
mengetahui KPI yang memerlukan perbaikan kinerja berdasarkan bobot kepentingan
dan pencapaian kinerja RSU rajawali Citra. Hasil perancangan pengukuran kinerja
RSU Rajawali Citra dengan Performance Prism menghasilkan 34 KPI meliputi 10
KPI pada stakeholder pasien, 15 KPI pada stakeholder karyawan, 4 KPI pada
stakeholder supplier dan 5 KPI pada stakeholder masyarakat. Dari perhitungan
scoring system pencapaian kinerja dengan menggunakan OMAX diperoleh kinerja
RSU Rajawali Citra tahun 2011 sebesar 3,728 yang berarti kinerja RSU Rajawali
Citra belum optimal. Dari Importance Performance Analysis masih banyak KPI
dengan pencapaian kinerja belum memuaskan, terutama pada KPI dengan bobot
yang tinggi namun pencapaiannya masih rendah seperti KPI 3, KPI 5, KPI 6 dan KPI
19.
Kata kunci: performance prism, analytic hierarchy process (AHP), objective matrix
(OMAX), importance performance analysis (IPA)
ABSTRACT
RSU Rajawali Citra is a company engaged in the field of health services. During this
RSU Rajawali Citra measure its performance based on financial aspects. The design
of performance measurement by the method of the Performance Prism is trying to
create a design on the performance of RSU Rajawali Citra and measure the
achievement of performance with key stakeholders including patients, employees,
suppliers and communities. Performance measurement in this study are also
supported by some other method of weighting the Analytic Hierachy Process (AHP)to determine the scaleof weights interests/priorities of each Key Performance
Indicator (KPI), Scoring System with the method Objectives Matrix (OMAX) to
determine the achievement of the performance of each the indicators and the
importance performance Analysis (IPA) to determine the KPI that require improved
performance based on the weight of importance and achievement of the
performance of RSU Rajawali Citra. RSU Rajawali Citra performance measurement
results of the design of the Performance Prism produced 34 KPI. 10 KPI on patients
stakeholders, 15 KPI on employee stakeholder, 4 KPI on the supplier stakeholder
and 5 KPI to community stakeholders. Calculations of performance measurement in
the RSU Rajawali Citra by using the OMAX obtained performance of 3.728, which
means the performance of RSU Rajawali Citra has not been optimal. Importance
Performance Analysis of KPI are still many who do not have the achievement of
satisfactory performance, especially on the KPI with a high weight but low attainment
such as KPI 3, KPI 5, KPI 6 and KPI 19.
Key words: performance prism, analytic hierarchy process (AHP), objectives matrix
(OMAX), importance performance analysis (IPA)
| Item Type: | Thesis (Other) |
|---|---|
| Subjek: | Q Science > Q Science (General) |
| Divisions: | x. Faculty of Engineering, Science and Mathematics > School of Engineering Sciences |
| Depositing User: | Eny Suparny |
| Date Deposited: | 10 Feb 2017 07:00 |
| Last Modified: | 10 Feb 2017 07:00 |
| URI: | http://eprints.upnyk.ac.id/id/eprint/11269 |
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