KOMARUDIN, KOMARUDIN (2012) PERANCANGAN PENGUKURAN KINERJA PERUSAHAAN DENGAN METODE PERFORMANCE PRISM DAN IMPORTANCE–PERFORMANCE ANALYSIS (IPA) (Studi kasus pada RSU Rajawali Citra-Yogyakarta). Other thesis, UPN "Veteran" Yogyakarta.
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Abstract
ABSTRAK Rumah Sakit Umum Rajawali Citra merupakan perusahaan yang bergerak dalam bidang pelayanan jasa kesehatan. Selama ini RSU Rajawali Citra mengukur kinerjanya berdasarkan aspek finansial. Perancangan pengukuran kinerja dengan metode Performance Prism ini mencoba membuat suatu perancangan kinerja di RSU Rajawali Citra dan mengukur pencapaian kinerjanya dengan stakeholder kunci yang meliputi pasien, karyawan, supplier dan masyarakat. Pengukuran kinerja dalam penelitian ini juga didukung oleh beberapa metode antara lain pembobotan dengan Analytic Hierachy Process (AHP) untuk mengetahui skala bobot kepentingan/prioritas setiap Key Performance Indicator (KPI), Scoring system dengan metode Objectives Matrix (OMAX) untuk menentukan pencapaian kinerja dari masing-masing indikator dan Importance Performance Analysis (IPA) untuk mengetahui KPI yang memerlukan perbaikan kinerja berdasarkan bobot kepentingan dan pencapaian kinerja RSU rajawali Citra. Hasil perancangan pengukuran kinerja RSU Rajawali Citra dengan Performance Prism menghasilkan 34 KPI meliputi 10 KPI pada stakeholder pasien, 15 KPI pada stakeholder karyawan, 4 KPI pada stakeholder supplier dan 5 KPI pada stakeholder masyarakat. Dari perhitungan scoring system pencapaian kinerja dengan menggunakan OMAX diperoleh kinerja RSU Rajawali Citra tahun 2011 sebesar 3,728 yang berarti kinerja RSU Rajawali Citra belum optimal. Dari Importance Performance Analysis masih banyak KPI dengan pencapaian kinerja belum memuaskan, terutama pada KPI dengan bobot yang tinggi namun pencapaiannya masih rendah seperti KPI 3, KPI 5, KPI 6 dan KPI 19. Kata kunci: performance prism, analytic hierarchy process (AHP), objective matrix (OMAX), importance performance analysis (IPA) ABSTRACT RSU Rajawali Citra is a company engaged in the field of health services. During this RSU Rajawali Citra measure its performance based on financial aspects. The design of performance measurement by the method of the Performance Prism is trying to create a design on the performance of RSU Rajawali Citra and measure the achievement of performance with key stakeholders including patients, employees, suppliers and communities. Performance measurement in this study are also supported by some other method of weighting the Analytic Hierachy Process (AHP)to determine the scaleof weights interests/priorities of each Key Performance Indicator (KPI), Scoring System with the method Objectives Matrix (OMAX) to determine the achievement of the performance of each the indicators and the importance performance Analysis (IPA) to determine the KPI that require improved performance based on the weight of importance and achievement of the performance of RSU Rajawali Citra. RSU Rajawali Citra performance measurement results of the design of the Performance Prism produced 34 KPI. 10 KPI on patients stakeholders, 15 KPI on employee stakeholder, 4 KPI on the supplier stakeholder and 5 KPI to community stakeholders. Calculations of performance measurement in the RSU Rajawali Citra by using the OMAX obtained performance of 3.728, which means the performance of RSU Rajawali Citra has not been optimal. Importance Performance Analysis of KPI are still many who do not have the achievement of satisfactory performance, especially on the KPI with a high weight but low attainment such as KPI 3, KPI 5, KPI 6 and KPI 19. Key words: performance prism, analytic hierarchy process (AHP), objectives matrix (OMAX), importance performance analysis (IPA)
| Item Type: | Thesis (Other) |
|---|---|
| Subjects: | Q Science > Q Science (General) |
| Divisions: | Faculty of Engineering, Science and Mathematics > School of Engineering Sciences |
| Depositing User: | Eny Suparny |
| Date Deposited: | 10 Feb 2017 07:00 |
| Last Modified: | 10 Feb 2017 07:00 |
| URI: | http://eprints.upnyk.ac.id/id/eprint/11269 |
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